HQ OnCall provides AI-driven call center solutions that equip small and medium-sized businesses with the same competitive advantages typically reserved for large corporations.
We’re committed to helping your business soar to new heights. Our mission is to eliminate inefficiencies and elevate your customer interactions, all while adhering to the highest industry standards.
HQ OnCall takes a personalized approach, tailoring our services to meet the unique needs of small to medium-sized businesses. With our 24/7 support, we’re not just a service provider; we’re a catalyst for your rapid growth!
For us, it’s not just about technology; it’s a passion. We view our clients as friends and partners. Consider us an extension of your team, working tirelessly to ensure your call center operations are smooth and effective.
When you entrust your call center needs to HQ OnCall, you’re gaining a partner deeply invested in your success. We go the extra mile to ensure your operations are not just efficient, but also customer-centric.
We get it—we’re business owners too. That’s why our call center solutions are designed to fit your specific needs and budget. We handle the tech so you can focus on what really matters: your customers.
Tell us what you need to make your business succeed. Whether it’s specialized outbound call center solutions or a comprehensive virtual call center setup, we’re here to help.
We’ll craft a solution based on your call volume, daily, weekly, and monthly interactions, and your specific reporting requirements.
Once we’ve implemented your tailored solution and ensured a smooth transition, all that’s left for you is to focus on your core business while we take care of the rest.
Effortless Customer Service: The Secret to Scaling Your Business
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Réal is the principal and co-founder, along with his wife Anne, of NuVest Corporation. Throughout his working life, Réal has been an entrepreneur, building businesses in a range of industries from contracting to management consulting and training. In 1996, Réal and Anne opened NuComm International, a small eight-seat call centre, which they grew to 14 centres and over 3,000 people across North America and the Philippines, before selling to Transcom Worldwide in 2007.
In 2002, Réal was honoured as one of Canada’s “Top 40 Under 40” corporate decision-makers, while NuComm was named as one of Canada’s 50 best-managed companies for five consecutive years under his leadership. Réal quite literally wrote the book on contact centres, authoring two books: Call Centres for Dummies and 23 Steps to an Effective Call Centre. A graduate of Wilfrid Laurier University, where he obtained an honours business degree in 1986, Réal was recognised as one of the university’s 100 “Alumni of Achievement” in 2011.
A leader in finance, with the qualification of Certified Management Accountant and Chartered Professional Accountant, Irina is the general manager of Nu Vest Management Services, with over 20 years of experience worldwide. Irina has exemplary analytic skills that enhance and facilitate improved business decisions, coupled with the drive to tackle any financial challenge with focus and dedication. Irina is a graduate of the Academy of Economic Studies of Moldova with a Bachelor of Accounting and Audit.
Vlad is an experienced professional with a history of success in project management, global operations, and outsourced services. In addition to focusing on business development, Vlad applies his creativity and knowledge to build marketing campaigns, develop promotional material, and apply business analytical skills for the creation of budgets and assessment of future plans.